Details
07/28/2017
Associations Sales Manager
Embassy Suites Columbus-Dublin
The Sales Manager will be responsible for effectively soliciting, negotiating and confirming group and individual corporate/leisure bookings in order to meet budgeted revenue goals. The Sales Manager will promote and sell to varied market segments through direct telephone and in-person sales calls and through participation in tradeshows and networking events. This position requires a 'hunter' mentality, with strong capability to expand and grow existing accounts while driving new business to the property. As an integral member of the hotel's leadership team, the Sales Manager will be expected to support other areas of the operation, when needed. Therefore, a team-oriented, 'all hands on deck' mentality is a necessity for success in this role.
CORE ACCOUNTABILITIES:
- Create and execute sales plan specific to market assignments; Collaborate with General Manager/Director of Sales regarding all sales activities.
- Develop new and existing accounts by leveraging the hotel's attributes against each group's specific needs and buying tendencies.
- Negotiate contracts to achieve maximum profitability while satisfying customer desires.
- Promote awareness of the property to attract new accounts through formal presentations and personal sales calls to local, corporate, association and leisure markets.
- Promote local awareness of the property through effective relations with CVB and tourism authorities.
- Foster effective, on-going relationships with existing accounts through regular communication key account contacts, including frequent in-person visits to account offices.
- Coordinate site visits as necessary, and develop organized and professional plans for correspondence and follow up.
- Compile and distribute group profiles and maintain on-going communication regarding group specifications with hotel department heads.
- Engage each client as a unique individual with unique needs; Anticipate and listen attentively to their goals, desires and requests.
- Conduct all client interactions with the highest levels of integrity and professionalism, in keeping with company and brand standards.
- Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
- Follow all company and safety and security policies and procedures.
- Assist with operational functions in other departments as needed, to include Front Office and Food & Beverage.
- Perform other tasks, duties and responsibilities as directed by General Manager.
REQUIRED ATTRIBUTES:
- A minimum of 2 years previous hotel sales experience, preferably with emphasis on group and corporate markets.
- Bachelors degree in marketing, business, hotel/restaurant management or a related field, or appropriate combination of education and experience to support on the job effectiveness.
- Solid understanding of the sales process and passion for business development through direct sales, with proven track record for sales success.
- Polished appearance and demeanor, with exceptional verbal and written communication skills.
- Confidence in representing the hotel within various business settings, and ability to connect quickly and effortlessly with potential clients.
- Energy and capability for continued self-motivation, with intrinsic competitive drive to achieve.
- Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks and assignments.
- Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications, as well as purchasing software and related programs.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Proactive approach, with exceptional problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to work effectively as an independent contributor, and as a part of a collaborative team.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays.
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Must be able to stand, sit, or walk for an extended period of time.
Send resume to Jessica.christian@onelodging.com
