01/18/2018

Tips for Refining Emotional Intelligence

Six ways to find success with EQ

Few could accuse FBI agents of being soft and fluffy, and yet emotional intelligence is at the heart of most successful FBI investigations.

The ability to recognize, control and express emotions was often the single factor that led to my success as I recruited foreign intelligence officers to work for the US government. I remained alert for how people reacted to different topics of conversation so I could gain insight into how their emotions and thoughts drove their behavior.

While the FBI constantly trains agents on how to do their job better, I learned about the importance of emotional intelligence by observing squad mates who failed to demonstrate it. They were the ones who could not break through barriers and develop rapport with people. Not only that, they often had a particular lack of self-awareness so they were unaware of what they were doing wrong — a wreck waiting to happen to anyone, not just those in law enforcement.

Please click here to read the complete article from Associations Now.