You don’t need to be convinced that empathy is a good thing–not just for ethical reasons but for practical ones, too. While we’re still often cautioned to “leave emotions out of it,” being able to put yourself in someone else’s shoes is a hallmark of emotionally intelligent leadership, not to mention just being a good coworker. It can open up new lines of communication, create understanding, and help everyone achieve common goals.

Of course, none of that means it’s easy. There are always going to be times when empathy is uniquely difficult to summon and sustain. When the going gets tough, your patience wears thin, and you can feel your frustration rising, it’s enormously difficult to take a deep breath and continue to listen with an open mind. Still, these four empathetic questions I’ve learned to ask in difficult situations have helped me keep my cool and get to the bottom of whatever the trouble might be.

1. “HOW IS THIS SITUATION AFFECTING YOU?”

No matter how they answer, thank them for sharing their thoughts and let them know you’re going to take their point of view seriously. And as you listen to your direct report or colleague’s answer, take note of their body language, too. 

Please select this link to read the complete article from Fast Company.