04/17/2018

With New Apology, Starbucks' CEO Just Taught Us An Important Leadership Lesson

Firing the employees involved probably wouldn't help things at Starbucks

Many are criticizing Starbucks for the way it handled a recent incident in which two African American men ended up getting arrested at a Philadelphia store.

The story, according to The New York Times: "Two black men walked into a Starbucks in downtown Philadelphia on Thursday afternoon and sat down. Officials said they had asked to use the restroom but because they had not bought anything, an employee refused the request. They were eventually asked to leave, and when they declined, an employee called the police."

According to the newspaper, the men were arrested on suspicion of trespassing but were later released, since Starbucks did not wish to press charges.

Please select this link to read the complete article from Inc.