05/01/2018

What To Do When a High-performing Employee Seems Off Their Game

Early intervention is key

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Q: What is the first thing you should do when you notice that a usually great-performing employee seems off his or her game?

1. Pull them in to talk
Early intervention is key. The last thing you need is for an off day to develop into a work funk. Maintaining a casual, friendly relationship with employees is a great way to keep your interpersonal radar on point. Even just noticing that someone is feeling down might be enough to get the ball rolling again. -- Tim Chaves, ZipBooks Accounting Software

2. Lead with compassion
When a star performer on my team seems to be off their game, my first action is open communication and genuine concern. I've learned to never make assumptions about someone's personal state. As a leader, when I show a teammate I truly care about them and that being off for a time period is OK, they usually open up and allow me to help. It's often something simple and easily rectified. -- Daniel Reilly, B2X Global

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