When my wife and I started our company, there wasn’t a job we didn’t do, whether answering the phone or shipping the product. But as the business thrived, we realized we couldn’t do everything on our own. Unfortunately, relinquishing control is one of my greatest challenges.
This is partly due to my love of the business and desire to be involved in every aspect of it. But if I’m completely honest, part of the problem is that it’s hard to trust someone else to love and care for our product and customers as much as I do.
If you hire hard-working, reliable team members who are excited about learning, you have to be confident that they’ll get the job done right, though. For example, our first shipping manager took extra time to make everything look perfect and get our products to customers safe and sound. Her extensive bubble-wrapping might not have been ideal from a productivity standpoint, but it was more important to me that I could trust her to care about our customers as much as I did. What a relief!
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