The most successful leaders have not only mastered the technical skills, but they’ve also mastered soft skills, write Allana Akhtar and Caroline Hroncich on Business Insider. Leaders need the interpersonal skills to maintain relationships, to inspire others and to build a productive work environment.
“In the age of automation, these skills are becoming even more important,” Akhtar and Hroncich said. “Although some tasks at work will be automated, soft skills like emotional intelligence and the ability to teach won’t be.”
Akhtar and Hroncich said leaders should be able to:
Negotiate. “Look at the situation through the other person’s eyes, be prepared to offer several options, show that you’ve heard and understood the other side, and offer to help out in some way to demonstrate that you’re a team player.”
Build morale. “Regularly communicate information, changes, and company news so employees don’t feel out of the loop. Provide growth opportunities, and explain the impact your employees have on the company and its mission.”
Communicate effectively. “Communicate with courtesy, show confidence, back up statements with facts, and try to avoid tentative language like ‘might,’ ‘maybe,’ ‘possibly,’ and ‘ASAP.’”
Please select this link to read the original article from Associations Now.