Lessons in Handling Unmasked Rebellion
The Michigan Licensed Beverage Association (MLBA) is offering free training in conflict de-escalation to bar and restaurant employees across the state. The focus is handling customers who refuse to comply with the statewide order to wear a mask in public.
The training is designed to equip staffers and managers with skills in active listening, evaluating physical and vocal cues, and proven conflict de-escalation techniques. At least two people in Michigan have died as a result of confrontations involving wearing masks amid the COVID-19 pandemic, and such public conflicts often see essential workers placed in a peacemaking position.
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