Mark Currie of Virginia had three checks snagged in postal delays in three months. In New Jersey, Lois Fitton says she was forced to pay interest on a credit card balance because the bill never arrived. Jim Rice says two insurance companies canceled policies for his property management business in Oklahoma after the payments got lost in the mail.
As the service crisis at the U.S. Postal Service drags into its eighth month, complaints are reaching a fever pitch. Consumers are inundating members of Congress with stories of late bills — and the late fees they’ve absorbed as a result. Small-business owners are waiting weeks, even months, for checks to arrive, creating cash-flow crunches and debates on whether to switch to costlier private shippers. Large-scale mailers, such as banks and utilities, are urging clients to switch to paperless communication, a shift that would further undercut the agency’s biggest revenue stream.
The growing outcry adds another dimension to the agency's myriad crises: a clogged processing and transportation network, severe staffing shortages and $188.4 billion in liabilities. The prolonged performance declines have eroded the reputation of one of the few government agencies that boast generations of broad public support.
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