The International Association of Fire Chiefs (IAFC) has numerous websites and platforms its members use. To streamline the user experience and put everything under one roof, about a year ago the group implemented single sign-on credentials.
Now when members log on to the IAFC membership page, they can move freely throughout the site to sign up for a course, access the online community and more with that one login.
Sounds like a win-win, right? But, as with anything new, clear communication—both verbal and visual—is essential.
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