aybe it’s two years of COVID-19 and the disruptions it’s triggered. Maybe it’s the ease of communication. Whatever it is, a recent thread in ASAE’s Collaborate online community [member login required] shows that more than one association has been dealing with an uptick of short-tempered members taking out their frustrations on their staff. Conscientious association leaders know that their staff members shouldn’t accept abuse as a part of their jobs.
“I remind associations that membership is a privilege. It’s not a workplace where they have rights to do certain things. And your meetings are private events,” said Sherry Marts, founder of S*Marts Consulting, a firm that works to make events and workplaces safer.
Consider these tips from Marts to more effectively support your staff and give them tools to protect themselves.
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