If you're an association, you have loftier goals than just turning a profit. But when you have that kind of ambition, you should ensure your team is working at the height of their potential.
And if you want to build a customer-obsessed culture, that starts with listening attentively to their needs and adjusting how you work to serve them best. That's a skill that takes time to develop. How can you do it for your customers, who you don't have much visibility with all the time if you can't do it for the colleagues you see in the office every day?
One obvious factor that affects people's work is introversion versus extroversion.
Please select this link to read the complete article from ASAE’s Center for Association Leadership.