One of the hundreds of thousands of passengers affected by Southwest Airlines’s cancellation of more than 15,000 flights last week amid internal systems failures has filed a lawsuit accusing the carrier of breach of contract.
The suit filed Friday in a New Orleans federal court proposes to be a class-action and alleges Southwest did not provide passengers with other flights or quick refunds as the carrier was forced to ground more than half its service over part of last week to reset operations.
Dallas-based Southwest, one of the nation’s largest domestic carriers, faced an unprecedented internal breakdown of its systemwide scheduling services while trying to recover from a winter storm. The debacle stranded planes, crews and passengers at airports across the country.
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