Southwest Airlines CEO Bob Jordan has detailed steps the company is taking to avert another operational disaster.
In a Sunday email sent to members of the airline’s loyalty program, Jordan outlined a plan to ensure Southwest does not repeat a meltdown over the busy holiday travel stretch that included more than 15,000 canceled flights.
Already, Jordan said, the airline has put measures in place to “further reduce the risk of future operational disruptions,” including adding supplemental workers who can quickly handle scheduling problems if large numbers of crew are out of place. Unions had warned Southwest about outdated technology that contributed to the problems last month, including systems for scheduling crew.
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