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Customers Report Problems with Zelle, BoA Transactions

Irate customers called out the organizations on social media today

Irate customers turned to social media Wednesday to report serious issues with their Bank of America (BoA) and Zelle accounts. Some users are even saying money is missing from their accounts, with no clear explanation from either company as to why.

Bank of America and Zelle, a payment platform which millions of people use to send and receive money, did not immediately respond to NPR's questions on what went wrong.

One user tweeted, "So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED, and I had used to pay bills. Now I'm extremely in debt in my checking and I can't get ahold of them. Unbelievable."

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