Associations exist to serve their members. But before they can successfully do that, they have to know what their members want—and why.
It's with that overarching question in mind that AIGA: The Professional Association for Design built its new certification programs. Its method: data and research that enabled AIGA to focus on the real needs of design leaders and professional designers. Its outcome: professional development that launched last fall to much fanfare.
Data-driven decision making is nothing new to AIGA, which tends to use design thinking throughout its organization, including within its leadership process and its public-facing initiatives.
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