Leadership is founded upon relationships; they are how you work with people, how you engage and inspire your teams and organizations to work towards a vision for the future, and how you get those around you to take ownership of their contribution.
Leaders who rely on authority alone are rarely successful. The most effective leaders make things happen through influence: through the way they communicate with their team; how they make and communicate decisions; the conversations they have. It's about getting things done by inspiring people to want to do them and want to do them well.
Yet what makes up any given relationship? Hundreds and thousands of interactions and shared moments over time. Around a core of longer, deeper conversations and more significant events, most of what makes up our relationships are short, apparently inconsequential interactions. These are not interactions into which we put a great deal of thought, planning or intention; they happen largely on autopilot.
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