Details
02/19/2019
Senior Sales Manager
Great Wolf Lodge
Position Description:
Willingness to accept the most effective role.
- Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook
- Generates group sales business and meets budgetary goals through all appropriate sales channels
- Targets results-oriented high revenue potential sales call to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
- Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone. Uses peak hours to 'sell' and the non-peak hours to do account maintenance tasks
- Keeps accounts current and records prospects and accounts by creating tracing systems for callbacks, release dates, future meetings, etc. Tracks all contact data in OPERA
- Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
- Assists in the preparation of group room blocks forecasts
- Submits a weekly report to the DOSC
- Prepares group proposals as well as sales materials and contracts
- Responsible for group room and catering revenue goals that make up overall revenue budget for lodge
- Provide valuable market information. Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
- Exercise appropriate authority to negotiate pricing for meeting room rental and audiovisual
- Provides consultation. advice to clients on all aspects of lodge facilities and services when proposing and contracting groups and events
- Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
- Creates and updates quarterly action plans outlining business objectives and annual goals
- Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to, billing issues, misplaced items, and contract discrepancies
- Assist in the supervision, control and administration of the entire Sales staff
- Hires, trains, motivates and provides guidance on a daily basis to members of the Lodge sales team where applicable
- Conducts annual performance/ contribution assessments with those members of the sales team where applicable
- Weekly rooms, banquet and expenses forecasting
Apply online by selecting this link.
Deadline for submissions is 4/01/19.
