Residential Membership Coordinator

ISSA | Westerville, Ohio

1001 Eastwind Dr, Westerville, OH 43081

The Residential Membership Coordinator provides administrative support to ARCSI, a division of ISSA and all of its membership needs. This position is responsible for providing general support to Vice President Divisions, Marketing & IT/ ARCSI Project Manager and staff in an effort to grow residential cleaner membership. The coordinator position will also provide administrative support as needed for education, training, member services, meetings, and product sales. The coordinator will also provide customer service to members and prospective members.

Duties and Responsibilities

  • Performs administrative tasks as assigned, including, but not limited to answer incoming calls, emails, and communications from members and prospective members.
  • Generate membership renewals and new memberships through phone campaign, direct mailings, referrals, etc.
  • Supports the membership renewal cycle: mails renewal packages; coordinates follow-up mailings and email notifications.
  • Conduct regular courtesy calls to new and existing members.
  • Prepares prospect material for recruitment of new members and coordinate mailings.
  • Provides administrative support for ISSA Residential Cleaning Council and various committees.
  • Provides education and event support.
  • Responds to inquiries from members and nonmembers on association activities and programs.
  • Updates and maintains member records; research and identifies prospective members.
  • Other duties as assigned.


  • Bachelor's degree preferred or equivalent work experience.
  • Work experience coordinating membership or meetings activities is a plus.
  • Strong verbal and written communication skills.
  • Ability to interact well with colleagues, members, and external contacts.
  • Ability to work well under pressure, in addition to managing multiple priorities.
  • Proficiency in Microsoft Office applications required (Word, Excel, PowerPoint).
  • Knowledge of membership database programs a plus.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year


  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time-off
  • Tuition reimbursement
  • Vision insurance

To apply: Please send cover letter and resume to attention of Julie Christie at

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