Stand Firm With Defensive Employees
Defensive people deflect blame - good leaders overcome this
Defensive people are quick to deflect blame, so be equally quick to bring the conversation back to the reason you approached them, writes Dan Rockwell. Respectfully but assertively focus in on their role in the matter, he writes.
Feedback is wasted on Mr. Defensive. He closes his mind to anything that feels threatening.
The moment you bring up an uncomfortable issue, Mr. Defensive deflects.
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