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Trust Is The Ultimate Tool To Unleash Your Team's Potential

It's the keystone to managing a team

Trust is the keystone to managing a team. Just ask Jack who, after 17 years working job sites for a respected construction company, moved into a management role.

Once in his new position, Jack decided to replace the deadbolt on the tool room, which had been broken for years. While there were no immediate or evident concerns about the change from his team, Jack’s assistant manager asked why he felt a locked door was needed now. After all, the tool room had been consistently unlocked to no ill effect for years. The assistant manager suggested the locked door made it seem like Jack didn’t trust his team.

As Warren Buffett put it, “Trust is like the air we breathe. When it is present, nobody really notices. But when it’s absent, everybody notices.” So, regardless of his team’s response, we’d be remiss in believing employees hadn’t noticed Jack's first act as a leader involved locking all supplies away from them. This inadvertently tarnished trust — even if it was never Jack’s intention.

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