A handbook is an effective tool for onboarding new members
A digital handbook gives members access to the information they need about member benefits, services, and support—all in one place.
How to hack it? The American Chemical Society gives its members a digital handbook [PDF] detailing all the opportunities that membership affords, including events, products, services, and other benefits.
“Because we are a complex organization with a variety of member-only, public, and other product offerings, the member handbook is a way to comprehensively map out everything we do,” says Amelia Grana, manager for membership strategy at ACS.
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