The Benefits of Being Grateful at Work
How gratitude in the workplace can spark teamwork and camaraderie
A few years ago, I was talking to Erica Fox, who at the time was the Head of Learning Programs at Google. I had partnered with her and her team quite a lot over the years, delivering seminars for Google employees around the world. After attending one of my seminars, she came up with an idea of how to engage her direct reports in a positive way. Since she was leading a remote team of people who were located in various cities, it was challenging for them to connect in a personal way. Even with the use of Google’s state-of-the-art video-conference technology, there’s nothing quite like being in the same room. And as anyone who leads or is part of a team that is distributed across multiple locations knows, it can be difficult to connect effectively and personally via conference call or video conference.
During her next weekly meeting, Erica asked each of her team members to share something they were grateful for from the previous week—it could be something work related or something personal, so long as it was something that they genuinely felt grateful about. She asked them not only to share this verbally with their teammates, but also to write down what they were grateful for on a Post-it note and stick it somewhere out of sight in their work- space (like inside a folder or desk drawer). She thought it would be fun for them to find the Post-it note again sometime later and be reminded of the positive thing they were grateful for that they shared with the team.
The exercise was fun and set a nice tone for their weekly team meeting that day. It allowed people to connect with one another in a more personal and positive way, even though they weren’t all sitting in the same room together. It went so well the first time she tried it, she decided to do it again the following week. Some of the people on her team were more into it than others, which is often the case for things like this. She did it a third time in their next weekly meeting. She decided not to do it the following week because she thought it might be getting a little old, and she wasn’t sure if the people on her team were all that into it. But when she started that next meeting without doing the gratitude exercise, to her surprise a number of her people got upset. They had been ready with their Post-it notes and had already planned what they were going to share. So she decided to do the exercise again that week and made it a standard practice for her subsequent weekly team meetings, which helped improve their personal connection and team culture even though they didn’t all work together in the same location.
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