Avoid the Pitfalls of Change Management
Leading through change presents numerous challenges to success
Making big changes at an organization starts at the top. But leaders need to spend more time considering how change plays out at the middle and lower levels, as well.
That was one of the takeaways of one of the strongest and most challenging Learning Labs I attended at last week’s ASAE Annual Meeting & Exposition. At “Walk the Talk of Change Leadership,” three executives spoke candidly about the kind of care and attention an association-wide structural change requires, and how even slight miscommunications can throw your best-laid plans off track.
That concern is particularly acute for middle managers, said Carol Hamilton, principal of Grace Social Sector Consulting, who moderated the discussion. Those managers have to not only convey the decision-makers’ plans to the people they lead, but also to absorb the concerns, questions and push-back that they’ll get from those staffers. “You’re trying to keep everyone happy, and it can really become a situation that creates burnout,” she said.
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