How to Respond to Attendees' Negative Feedback
Acknowledge, examine, improve, move on
For the past few weeks, I’ve been watching a lot of Top Chef. My observations from the cooking competition: Some chefs really like to use dashi, and making panna cotta usually doesn’t turn out well for contestants.
But for me, the show is also a good reminder about listening and responding to feedback.
The contestants are not only cooking under pressure in front of world-renowned chefs like Thomas Keller and Eric Ripert, but they also get immediate, face-to-face feedback—which can sometimes be brutal—from a panel of judges.
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