Complete Story


Being a Good Leader Means Mastering This Overlooked Skill

See and hear the people around you

The discussion was impassioned and heated. And while I had not initiated the debate, I unconsciously slid into an old habit of jumping into the fray. 

I started to share my perspective when a woman named Audrey abruptly turned away from me and started to make her case to someone else in our group. I tried to make eye contact but she wouldn't look at me. I called her by name but she ignored me.

In that moment, when Audrey turned around and did not answer me, I felt the rage that comes from being unacknowledged, invisible, nonexistent.

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