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How Change-management Coaching Helped One Group Deal With Growing Pains

The group talked extensively about how to speak about the CEO change

Ten years ago, as CareSource, a nonprofit health plan organization, started to expand quickly, it found itself with a plethora of new leaders, either promoted from within or hired from outside. To get them up to speed, they started a leadership-transition coaching program that gave all new leaders one-on-one coaching from an International Coach Federation-credentialed coach for six to 12 months.

“We were on this fast trajectory, we are a nonprofit that has always run lean, and employee engagement has been extremely important to us,” said Matt Becker, CareSource coaching and mentoring manager, as well as an ICF-credentialed coach.

Then, about a year and a half ago, CareSource’s CEO, who had led the organization for 30 years, announced she was retiring. So the nonprofit started a group coaching program for executives at the vice president level to help them manage change. “It was about bringing them together to help them look at change from a more systemic viewpoint, to make sure that they’re working together and collaborating even more effectively,” Becker said.

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