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An Experiential Approach To Organizational Learning

How data is presented is often more important than data itself

How data is presented to CEOs is often more important than data itself. When employees are empowered to share what they know, then experience that those concerns matter, organizational change becomes easier to facilitate. And if employee problems are clearly visible to executives, eliminating those problems takes the form of opportunities for improving both people and process––leading to more engaged employees, satisfied customers, and greater stakeholder equity.

Learning to see problems and value through the eyes of the customer rather than shareholders––with input from team members closest to value adding activity, is key to gathering this meaningful data.

This type of leadership approach differs substantially from Western culture, whose approach to leading is based largely upon manager’s and executive’s a priori explicit knowledge: Knowledge or justification independent of experience gained from the local value adding team member level. On the other hand, an a posteriori approach, gathers tacit knowledge through an Eastern culture experience––an experiential method to leadership, relating to or derived specifically by reasoning from observed and pragmatic facts.

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