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Four Things Every Leader Needs to Know About Empathy

It impacts all you do

At the beginning of the year, I read an article from Melinda Gates explaining how instead of setting a New Year's resolution, she chooses a word of the year. Like Melinda, I was drawn to the simplicity of focusing on one word for 12 months.

I've always believed entrepreneurs have a strong sense of empathy because it's at the core of what they do--understanding customer pain points to develop thoughtful solutions that meet customers' needs. But empathy isn't just good for business, it's good for humanity. That's why this year I've committed to focusing more on empathy in the workplace--to practice empathy as a leader and encourage others to do so.

Over the last five months, I've had some successes, and, naturally, some failures. Here's what I've learned.

Please select this link to read the complete article from Inc.

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