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04/07/2020

COVID-19 Updates from FedEx PartnerShip

FedEx is making changes related to the coronavirus

While you’ve been burdened with adjusting to the new normal that the coronavirus (COVID-19) outbreak has created, know that FedEx is committed to supporting you and keeping your shipments moving. Though this is an ever-changing situation, we will remain open. We are taking every possible measure to ensure the safety of our staff while also providing you with the same level of service you’ve come to expect from PartnerShip. Our goal is to minimize any further disruptions to your business.

We continue to monitor the situation and will make any changes needed to continue to serve you. If you have any concerns, we are here to help. 

Service Updates

  • Service guarantees for all UPS Freight LTL services from and to all locations are suspended, with the exception of UPS Freight Urgent Services. Read more.
  • UPS Freight is prioritizing freight that is deemed essential in areas impacted the most by COVID-19.  
  • All YRC Worldwide companies, including YRC, Holland, New Penn, and Reddaway, have suspended reimbursement for service failures on both guaranteed and time-critical shipments. Read more.
  • FedEx is suspending its Money Back Guarantee and has adjusted signature guidelines. Read more.
  • UPS has suspended the UPS Service Guarantee for all shipments. Read more.

Tips

  • To avoid re-delivery fees or returned shipments, check with your recipient and confirm the delivery location will be open and available to accept your freight.
  • Many manufacturers are switching their production lines for the common good, making ventilators, face masks, and other essential items that are in high demand right now. If what you’re shipping has changed, make sure you’re using the right freight class and noting the proper weight on your BOL to avoid reclassification and reweigh fees.
  • Transit times for standard LTL shipments are never guaranteed, but now more than ever they’re less predictable. If your shipment is time-sensitive, you may benefit from using partial truckload services. Contact our team to determine your best options.
  • Make sure you’re following social distancing best practices with drivers by communicating more over the phone and not relying on driver assist services.

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