Daily Buzz: To Build Trust, Improve Your Communication
Saying things the right way builds faith and engagement
As a leader of an organization, it pays to be able to say the right things the right way. But effectively communicating takes more than public speaking skills.
“Trust is a critical element in effective communications. Often when leaders need to make an important presentation, they will spend a great deal of time and effort working on their delivery and making sure they have the right content,” said Joseph Folkman, founder of leadership development firms Novations and Zenger Folkman, in Forbes. “They also ought to spend time on ensuring that they have high levels of trust.”
Building positive relationships helps build trust, Folkman suggested. When interacting with employees, be inclusive and appreciative of those who think or act differently than you. And if you need to give feedback, offer constructive criticism and focus on the positives.
“Most groups and people do more things right than they do wrong, so recognize people for what they do right and help them improve on a few weaknesses,” Folkman said.
You can also build trust by providing employees with new information that will benefit them.
“We trust others who have expertise that we don’t have. It’s never very interesting to have someone tell you what you already know,” Folkman said.
Please select this link to read the original article from Associations Now.