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How Proactive Empathy Helps Business Leaders Manage a Crisis

Business leaders are looking to reassure their employees amid COVID-19

When COVID-19 hit the news in Austin, Texas, Clint Smith's first priority was the safety of his people. The president of CareerPlug, a recruiting software company, got together with his leadership team and made the joint decision to cancel all travel and have all 60 employees work remotely beginning that afternoon. Smith encouraged them to take whatever they needed, including laptops, monitors and office chairs, to create a comfortable work environment at home.

“I have a young family and I wouldn’t want to go on a plane, or work in an office,” he said. “So, I knew it wasn’t fair to ask my people to do it.”

Mancini Duffy, an architecture and design firm in New York City, made a similar early move, sending employees home days before New York enacted a state-wide shut down.

Please select this link to read the complete article from American Express.

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