How to Ensure Your Messaging to Remote Staff Is Inclusive
Acknowledge that everyone is struggling
Due to the coronavirus (COVID-19) pandemic, many associations can only communicate with their staff virtually. While organizations want to provide a unifying message to staff, new research indicates that some communication may not be inclusive to all staff—and may even do harm.
Eva Pietri, an assistant professor in the department of psychology at the IUPUI School of Science, conducted research in April—as many employees were in their early weeks of working from home—to look at whether certain communications from managers felt inclusive.
Pietri, whose research typically focuses on communication for diverse populations, said she wanted to look at how the messages would come across to black female employees. The research looked at messages from white managers and black managers directed at the subset of employees.
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