09/14/2020

What Helps Retain Staff in a New-normal Workplace

"How are you" is no longer a rhetorical question

How are you doing? Also: Remember when that was a rhetorical question?

There’s no need to rattle off the many stressors that 2020 has brought upon leaders and their employees. But it might be worth noting that, even before COVID-19 became a part of our public consciousness, there has been a substantial disconnect between how leaders think their people are doing, and how they actually are.

The fifth and most recent edition of Businessolver’s State of Workplace Empathy report was conducted in February, and it demonstrates, as usual, that there’s a lot of enthusiasm in the C-suite for the concept of empathy, defined as “the ability to understand and experience the feelings of another.” Every year since the study launched in 2017, more than 90 percent of CEOs and HR heads have said empathy is important. But that doesn’t mean employees think leaders are putting their hearts into that sentiment. While 86 percent of CEO say they think their organization “is openly discussing mental health,” according to the new survey, only 58 percent of employees agree.

Please select this link to read the complete article from Associations Now.