What Inclusive Leaders Sound Like
Inclusive leaders speak differently than their non-inclusive peers
When leaders commit to building an inclusive organization, they tend to start with the company mission, vision, values, and a promise to ensure everyone in the organization has a voice. But if they don't change the way they communicate every day with their employees, leaders are missing a crucial piece.
In a recent analysis, our team at Quantified Communications examined how inclusive leaders talk. The findings revealed that, despite the stated emphasis on inclusion, very few leaders have actually developed an inclusive communication style.
The research began by asking a diverse panel of 50 communication experts (who specialize in areas such as speech, rhetoric, social influence and organizational communication) to watch 30 speakers and evaluate whether they were truly inclusive in key moments. The set of 50 experts, all holding advanced degrees (and more than half, PhDs), was 70 percent white, Hispanic, or Latinx, 20 percent Black, 8 percent Asian and 2 percent biracial or multiracial. After observing the speakers, they rated each on a one-to-seven Likert scale.
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