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Tempers Are Running High

Here’s how to protect your staff

aybe it’s two years of COVID-19 and the disruptions it’s triggered. Maybe it’s the ease of communication. Whatever it is, a recent thread in ASAE’s Collaborate online community [member login required] shows that more than one association has been dealing with an uptick of short-tempered members taking out their frustrations on their staff. Conscientious association leaders know that their staff members shouldn’t accept abuse as a part of their jobs.

“I remind associations that membership is a privilege. It’s not a workplace where they have rights to do certain things. And your meetings are private events,” said Sherry Marts, founder of S*Marts Consulting, a firm that works to make events and workplaces safer.

Consider these tips from Marts to more effectively support your staff and give them tools to protect themselves.

Please select this link to read the complete article from Associations Now.

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