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Five Questions to Ask Staff About Their IT Experience

Understand how your team is currently using your tools and systems

You don't use technology for technology's sake—you use it to support your organization's mission. If the tools are difficult for your team to use or not working as expected, you won’t make much progress toward your goals.

How do know whether your tech stack is working for your staff day to day? You may see red flags, like rising numbers of tickets in your IT helpdesk. But even if everything seems to be running smoothly, it’s wise to occasionally check in with employees about their IT experience.

Here are five questions to ask employees to help your organization better understand if technology is doing what you intend and helping, rather than hindering, your team’s productivity and efficiency.

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