Coach the Complainers Instead of Fixing Their Problems
Don't be too quick to fix problems about which your team complains
How much time do you spend listening to complainers? Too much.
Cy Wakeman’s research with one company showed employees spent almost 2.5 hours a day dealing with drama. Drama most often came from bitching, moaning and whining (BMW).
Complainers feel powerful pouring garbage in your ears. You mistakenly think you’re helping when you listen to complainers.
Please select this link to read the complete blog post from Leadership Freak.