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How to Keep Your Best People

Smart staff retention strategies are especially essential

The Great Resignation—the trend of employees changing jobs during the COVID-19 pandemic at record rates—has put retention front and center of associations’ management needs. Now that employees have become used to more flexible work arrangements, many are more sensitive to ones they dislike and are prepared to move on if necessary.

"Employees are not going to stay with an organization that isn’t treating them the way they want to be treated," said Amanda Haddaway, executive coach and managing director of HR Answerbox.

Naturally, she says, associations should look at turnover numbers to get a sense of whether management problems are alienating employees. But the flaw with that metric is that it is what Haddaway calls a "rearview mirror" number. It’s better if organizations take steps to improve retention before it becomes a problem.

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