01/10/2023

Three Reasons To Adopt Empathy In Your Customer Service Model

Too many people rush to anger and ignore their own culpability

We have all had those calls with customer service where we hang up and go, "Well, that person didn't care about my problem…like, at all."

And why would they? Customer service agents' job is to answer questions on behalf of their employers. Along the way, they deal with rude people, frustrated people, upset people and disappointed people…all day long. That is already a big emotional drain. Add empathy to the list of job requirements, and the emotional demand might start to feel like a lot.

Still, there’s good reason to use empathy in your customer service model, in a way that actually benefits everyone involved—agents included.

Please select this link to read the complete article from Forbes.