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How KPIs Can Make Volunteer Groups More Successful

Implementing KPIs will strengthen the goals of the larger association

Jessica Irizarry, director, chapter strategy and program development, at the American Society of Interior Designers (ASID) has been working in volunteer management at the organization for eight years. This year, she took a new approach to strategic planning for the volunteer groups she manages.

"For the first time, I developed KPIs [key performance indicators] for our volunteer committees," she said.

Just as they help track a company’s strategic, financial, and operational achievements, KPIs can be a useful tool for associations to measure the performance of volunteer groups.

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