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Chargebacks: Step by Step

What it requires you to do

The chargeback process can differ between payment processors, and it traditionally takes between 60–90 days to resolve.

Here is an overview of how the general chargeback process works with most major processors:

Step 1: Customer makes a purchase. Whether that’s in person, via an app or online.

Step 2: Customer initiates the chargeback. After the customer reviews their credit card statement at the end of the month, they may notice a charge they didn’t authorize. The customer then contacts their credit card company (known as the issuing bank), asking them to investigate the charge in question.

Please select this link to read the complete article from OSAP member i3 Merchant Solutions.

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