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The Latest Balancing Act

Using AI for internal workplace communications

Human oversight is essential to get the benefit of AI in workplace communication, said Ciara Flaherty of Springboard Communications.

Imagine the bustling offices of a multinational, where employees span continents and time zones. Now imagine a scenario where this organization is launching a critical new initiative designed to enhance employee well-being and productivity. The task at hand: Ensuring that every member of this sprawling workforce not only receives but also comprehends the significance of this new program.

In the days before the advent of artificial intelligence (AI), this task was herculean. The organization's agency or internal communications team would need to ensure that every employee, regardless of their location, language or role, grasped the importance of this initiative.

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