08/08/2024

After Computer Outage, Delta Passengers Sue Airline for Refusing Refunds

The lawsuit is one of the first to emerge over the CrowdStrike outage

Some Delta Air Lines passengers whose flights were canceled when the airline melted down due to a global tech outage in July have sued the airline in a class action, alleging that Delta refused or conditioned refunds to passengers as it struggled with mass cancellations.

The lawsuit, which seeks class action status, is one of the first legal actions to emerge as Delta, CrowdStrike and Microsoft engage in a public battle over who is responsible — and who should foot the bill — for the widespread computer outages on July 19 that paralyzed Delta and hundreds of other companies around the globe.

"The impact on Delta passengers was disastrous," the lawsuit said. "Delta's failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home."

Please select this link to read the complete article from CNN.