10/18/2024

Incorporating Member Feedback Into Your Strategies

Here are three steps to do so

As a leader at a member-based organization, you know that plotting a trajectory for your organization can feel daunting. However, the best growth strategies are informed by a variety of perspectives—and your members should be among them.

That's why collecting feedback is so crucial for reducing turnover rates, offering great membership benefits, and increasing member satisfaction. In this guide, we’ll review the steps you can take to improve your feedback strategy so you can put important perspectives into practice for your mission.

Create Feedback Channels and Mechanisms

Your organization can only collect feedback from your members if you develop clear methods and channels to do so. This ensures your members have the resources they need to give feedback in a way that is convenient for them. Here are some critical questions to answer during your planning process.

Please select this link to read the complete article from ASAE's Center for Association Leadership.