01/23/2025

Survey Reveals Surge in AI Use in 2024

Tech investments also grew significantly

Verizon Business has released its fifth annual State of Small Business Survey, highlighting significant trends in technology adoption among small and midsize businesses (SMBs). Conducted by Morning Consult, the survey captures insights from 621 SMBs across the U.S. and underscores a growing reliance on technology, including artificial intelligence (AI), to drive operations and overcome economic pressures.

The survey revealed that the use of AI among SMBs has more than doubled, with 39 percent of respondents reporting active AI use in 2024 compared to just 14 percent in 2023. Increased familiarity with AI tools has contributed to this surge, as businesses explore automation to enhance efficiency and streamline tasks.

Technology investments have also grown significantly, driven by the need to support expanding online operations. In the past year, 38 percent of respondents added digital components to their businesses; 66 percent upgraded their internet bandwidth to meet increased demands.

Please select this link to read the complete article from Small Business Trends.