The admissions process in assisted living plays a crucial role in shaping the resident and family experience. A well-planned journey from the first inquiry to move-in day can set the tone for a successful transition and long-term satisfaction.
LeadingAge Ohio is excited to offer a new on-demand webinar, From Inquiry to Welcome: Crafting a Seamless Admissions Journey in Assisted Living, now available on the LeadingAge Ohio Learning Center. Presented by Gina Cappitti, LNHA, CEAL, CDP, Director of Workforce Solutions at LeaderStat, this session explores key strategies to enhance the admissions process, optimize internal workflows, and ensure regulatory compliance. Gina’s extensive experience in long-term care operations and workforce solutions provides valuable insights into best practices that improve occupancy rates and strengthen community reputation.
This webinar covers how to create a positive and welcoming first impression, streamline operations for a smoother admissions experience, and strengthen collaboration across departments. Gina also discusses how to measure success through key performance metrics and implement strategies that support both residents and staff throughout the process.
The webinar is ideal for executive directors, admissions professionals, and anyone involved in assisted living and residential care. Now available to watch anytime, it provides actionable takeaways to improve the admissions experience and better serve residents and their families.
Watch on-demand today here.