Are you finding it harder and harder to get anyone on the phone? You’re not alone. Not answering the phone used to be unthinkable, but these days the phone-answering habit is disappearing from American life.
The proliferation of communication channels has a lot to do with this. “You’ve got your Twitter, your Facebook, your work Slack, your email, FaceTimes incoming from family members,” writes Alexis C. Madrigal in a recent article for The Atlantic. “So many little dings have begun to make the rings obsolete.”
But text channels aren’t the only reason phone-answering has declined. Madrigal says you can put some of the blame on telemarketing calls, especially automated ones. “There are straight-up robocalls that merely deliver recorded messages,” he says. “There are the cyborg telemarketers, who sit in call centers playing prerecorded bits of audio to simulate a conversation.”
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