When times become uncertain, people look for leaders who seem to know what to do. Those who speak with certainty tend to attract those who are less sure.
But not everyone who acts certain really knows what they are doing, and misplaced confidence could lead us deeper into trouble. How can we tell who we should follow? More importantly, how can we lead with certainty when facing the unknown? Some thoughts for you.
Road Closed
Let’s say we’re driving home along the route we always take. About half way there, at a familiar four-way intersection, we come upon an unfamiliar sign: Road Closed. Uncertainty has reared its head.
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