Senior Sales Manager

Great Wolf Lodge

Position Description:

Willingness to accept the most effective role.

Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook
Generates group sales business and meets budgetary goals through all appropriate sales channels
Targets results-oriented high revenue potential sales call to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan
Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone. Uses peak hours to 'sell' and the non-peak hours to do account maintenance tasks
Keeps accounts current and records prospects and accounts by creating tracing systems for callbacks, release dates, future meetings, etc. Tracks all contact data in OPERA
Maintains relationships and a cadence of communication with all accounts to maintain top of mind awareness
Assists in the preparation of group room blocks forecasts
Submits a weekly report to the DOSC
Prepares group proposals as well as sales materials and contracts
Responsible for group room and catering revenue goals that make up overall revenue budget for lodge
Provide valuable market information. Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business
Exercise appropriate authority to negotiate pricing for meeting room rental and audiovisual
Provides consultation. advice to clients on all aspects of lodge facilities and services when proposing and contracting groups and events
Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
Creates and updates quarterly action plans outlining business objectives and annual goals
Represents the lodge in investigating and resolving any group complaints or conflicts including, but not limited to, billing issues, misplaced items, and contract discrepancies
Assist in the supervision, control and administration of the entire Sales staff
Hires, trains, motivates and provides guidance on a daily basis to members of the Lodge sales team where applicable
Conducts annual performance/ contribution assessments with those members of the sales team where applicable
Weekly rooms, banquet and expenses forecasting

Apply online by selecting this link.

Deadline for submissions is 4/01/19.

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